Refund policy
Return & Refund Policy
At Rhode Essentials, we want you to be completely satisfied with your order.
Returns
We accept returns within 14 days of delivery for items that are:
- unworn
- unwashed
- in original condition
- with all original tags and packaging
Items that do not meet these conditions may not be accepted.
To Make a Return Claim
To make a return or refund claim, please contact us at:
Please include:
- your order number
- full name
- reason for return
- photos if the item is faulty or damaged
Refunds
Once your return has been received and inspected, your refund will be processed back to your original payment method.
Please allow 3–7 business days for the refund to appear in your account depending on your payment provider.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible and we’ll work to resolve the issue quickly.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Final Sale Items
Sale items and gift cards are non-refundable unless required by Australian Consumer Law.